Frequently Asked Questions

Android Auto keeps disconnecting Kia
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Other FAQ items

Android Auto keeps disconnecting Kia

If you're experiencing Android Auto connectivity issues in your Kia vehicle, ensure that you are using a high-quality USB cable that is compatible with both your Android device and the USB port in your Kia. Using a faulty or incompatible cable can result in connection problems. If you are still encountering issues with USB connectivity, you may want to explore wireless Android Auto options.

While not all Kia models have built-in support for wireless Android Auto, there are aftermarket solutions available, such as AAWireless. AAWireless is a device that enables wireless Android Auto connectivity in select vehicles, including some Kia models. By utilizing Android Auto Wireless, you can establish a wireless connection between your Android device and your Kia's infotainment system, eliminating the need for a USB cable. Prior to purchasing an AAWireless device for your Kia, it is recommended to verify its compatibility with your specific Kia model.

If you're interested in acquiring an AAWireless device, you can find it on our webshop (Europe) or on platforms like Amazon (UK & US). However, it's important to note that compatibility may vary depending on the make, model, and year of your Kia vehicle.

In case you are already using AAWireless:

  • Please make sure that you are on firmware version 2.0.0 or higher, after that please open "Device settings" and press "Wi-Fi settings" and try different Wi-Fi channels.
  • Please wipe the Bluetooth connection from the phone's side and try reconnecting to AAWireless.
  • Please enable Passthrough from the companion app.
  • Please check using different USB-C cables. Sometimes the cable causes connection issues.
  • Please make sure battery optimization is not on in your phone settings.
  • Make sure Google Play Service and Android Auto, Google Maps, Waze and Google app have all the permissions enabled.
  • Please clear the cache and storage of AA & Google Play Service and reboot the phone after that.
  • If possible, please check with another phone.
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