Product details

If your AAWireless OTA update keeps failing, follow these steps to resolve this issue.

What to do:

• Connect the dongle to a different power source, preferably a wall outlet instead of USB ports on the car or PC.
• Try using a different USB cable that supports data transfer.
• Ensure you have the latest version of the AAWireless Companion App installed on your phone.
• Disable any VPN on your phone, or make sure AAWireless is excluded from the VPN’s network list.

Stable power and network conditions are essential for OTA updates to complete successfully.

If you don’t want your AAWireless device to reconnect automatically when the car is not in use, you can use either Auto Standby or Manual Standby. Auto-standby automatically disconnects the adapter when the car is not in use.

This can be useful if your car’s USB port is always powered, as it prevents unwanted connections when not driving.

To enable:

• Open the AAWireless Companion App.
• Enable Auto Standby.

Manual Standby (AAWireless TWO-only) lets you manually set the device to idle mode whenever you don’t want to use it, by simply using the multifunctional button.

To enable:

• Open the AAWireless Companion App.
• Go to Settings → Button Configuration.
• Enable Manual Standby and activate it using the adapter’s button.

Our adapter has Wi-Fi and Bluetooth hardware. AAWireless establishes a Bluetooth connection with your phone, passes the Wi-Fi credentials from the dongle to the phone, and then breaks off the Bluetooth connection. The adapter itself exclusively utilizes Wi-Fi from that moment on, however, Android Auto processes also require a Bluetooth connection.

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How it works:

• If AAWireless’s Bluetooth is not visible, go ahead and reboot your phone, reset the AAWireless dongle and re-pair as you’d normally do for the first time.
• If AAWireless’s Bluetooth is visible, but not connected, turn Bluetooth on your phone on and off, forget the “AAWireless-XXXX” device in your phone’s Bluetooth list, then pair again. At last, restart both the phone and your car’s infotainment system.
• If AAWireless’s Wi-Fi SSID is not visible, go ahead and reboot your phone, reset the AAWireless dongle and re-pair as you’d normally do for the first time.
• If AAWireless’s Wi-Fi is visible, but not connected or asking for the password, manually connect to the dongle’s Bluetooth by tapping on it under your phone’s list of Bluetooth devices.
• If Bluetooth connects but Wi-Fi still fails, test with another phone (if possible) to check if the issue is device-specific.
• If the issue persists, clear cache data for the Android Auto app. Next, delete the “AAWireless-XXXX” Wi-Fi network from your phone’s Wi-Fi settings

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AAWireless uses Bluetooth only to pass Wi-Fi credentials to your phone. Once credentials are exchanged, the connection switches entirely to Wi-Fi, indicated by a solid blue light.

Audio stuttering can usually be fixed by adjusting the Audio Stutter Fix or the Wi-Fi channels in the AAWireless companion app. To enable Audio Stutter Fix:
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1. Open the AAWireless Companion App
2. Go to Device Settings
3. Tap on Advanced Settings
4. Enable Audio Stutter Fix
5. Try each available setting: Low, High, Unlimited, and test which works best for your setup

If this does not help:

1. Go back to Advanced Settings and open the Wi-Fi settings
2. Change the Wi-Fi channel to reduce interference
3. Test channels 36 and 149 to see which provides the best performance

At this moment in time, AAWireless does not facilitate any trade-in or buy-back programs, or allow for different AAWireless models to be exchanged for a different model. Each AAWireless adapter must be purchased separately.

Our valued subscribers will be the first to receive exclusive updates regarding upcoming promotions and discounts immediately after signing up for our AAWireless newsletter. You can easily join via the sign up in the footer. We look forward to keeping you informed about all our exciting offers!

At this time, AAWireless is unable to generate invoices for companies, or modify the automatically generated invoice. Our webshop is designed to cater exclusively to individual customers, and it does not currently support sales to companies or businesses.

Unfortunately, return costs must be borne by the customer. In case of a defective device, we would be more than happy to help you troubleshoot the issue and replace your device at no extra cost. More information about the warranty and return policy can be found in our Terms and Conditions, on the website.

All AAWireless dongles purchased through Amazon or our official webshop are covered by a 2-year warranty. This means you are fully protected against defects or issues during that period. For more information, please visit our Terms and Conditions.

If you are experiencing problems and need further technical assistance, you can reach our support team in the following ways:

• AAWireless Companion App: Use the built-in troubleshooter to diagnose and report issues.
• Via email: Visit the ‘Support’ section on our website to submit a request via email. Our team will strive to answer your questions within 24 hours upon receipt, or the following business day.

Once you contact us, our support team will:

• Guide you through additional troubleshooting steps.
• Arrange a warranty replacement if necessary.

We are committed to ensuring you get the best experience with your AAWireless dongle.

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We're really sorry to hear that you'd like to proceed with returning your AAWireless dongle. In case of any technical difficulties, we strongly recommend reaching out to our customer support team first. They are there to help with overcoming any potential issues you may face.

If you’d still prefer to return the dongle, you can absolutely do so within 30 days of purchase.

• If you purchased it through Amazon, please initiate the return directly in your Amazon account.
• If you ordered from our AAWireless web shop, you can start the return process in your AAWireless Account.
  Note: Customers bear the return costs themselves. If the product is demonstrably defective and is returned under warranty, we will pay the return costs. In that case, we’ll send you a return label via email.

Occasionally, couriers might mark a shipment as delivered a bit too early, and they often return with the package the following day. If your package is still not located and delivered within five working days, please get in touch with us. We will make the necessary arrangements to start an investigation and issue a replacement order for you promptly.

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